The Auto Digital Experience Fight Club
George Ayres Automotive | Leader | Sales | Marketing | Mobility | Connected | Electric | Autonomous | Shared | Revenue | Growth 18 articles Ok, what happens when you put all the competitors in a room and tell them to start swinging while simultaneously placing bets to pick the winners (and of course the losers) too? You guessed it, a fight club where it’s everyone for themselves. Makes a good movie perhaps, but does it make for a good way to digitally transform the automotive user experience? Are owners, drivers, riders, and fleets better off with tools that only work in one setting, or vehicle, and not in another? Do you need to put on a new pair of digital driving shoes each time you jump in a different car? Well, currently we are witnessing a sort of fight club mindset within car software experience development. It may get a little bloody, so hang on. First, some boundary, or “ringside ropes” terminology to clarify this discussion. In the battle for the Digital Experience within Automobiles there are many terms, but all eventually come down to the same thing: How the car works when you’re either inside it, or controlling it remotely when outside of it. We can include ideas like “Software-Defined Vehicle” and the in-vehicle “Operating System,” in this mix. And proprietary names like Apple CarPlay or Google’s Android Auto are part of it too. And Amazon Alexa, as a way to control the experience with your voice, is included. And now we can add new names like “Ultifi,” General Motor’s new “end-to-end software platform” that is “designed to unlock new vehicle experiences and connect customers’ digital lives” as their announcement recently said. All of these things are coming together very rapidly, and the gloves have now been taken off all the participants. They used to play nice together, but now it’s getting serious. For decades of course, only the carmakers controlled how the car worked; how you turned the radio on, adjusted the climate control, or how the car collected data. Then they started working with other companies like Verizon and WirelessCar to enable “telematics,” a way to transmit vehicle information to an off-board platform and for the vehicle to receive instructions “over-the-air” or OTA. Then smartphones came along and customers started to complain that if they actually complied with the local highway safety rules, and did not use or talk on their handheld phone while driving, then the car effectively became a black hole for them. They were “off the grid” in terms of data and communication when they were driving. Since nearly everyone now relies on text, email, internet, and voice, to do basically anything, the automakers then needed a way to integrate these phones into the car so they could be used on the move without distraction. So Apple was given access to the vehicle and introduced Carplay, and Google was given access and introduced Android Auto. This was a love/hate relationship for most Auto OEM’s because when they give access, they lose control of the experience. Sometimes they forget of course that customers really LIKE their Apple i-phone experience, and enjoying this in their car as well is a good thing for owner loyalty. Once the door was open and the tech companies had access, they started pushing on it harder. Many Auto OEM’s have now signed up to let them too, and we’ll see if they are taking a punch in the process. At right is a recent listing from Google about the OEM’s that use the Android Automotive O/S. And just this week Apple made a big announcement about the new CarPlay and its ability to “more deeply integrate with a car’s hardware.” Ouch! Here is a view of what they mean. Without leaving the Apple interface you will be able to adjust climate controls, for example, so that you’re not jumping between CarPlay and the vehicle controls, keeping you inside the Apple O/S while you drive. It’s kind of like pushing you up against the ropes and holding you there awhile. From a carmaker point of view, ceding control of the customer experience for actually operating the car must be gut-wrenching. But they have already done it for music and “infotainment” so why not for other functions? But where does Apple stop and the Automaker’s own systems begin? How will GM’s Ultifi, for example, work with Android Auto and Apple CarPlay? What is Ultifi giving up? Who is going to win the fight for control of the experience? It’s a melee today. Below as great chart from my friends at MotorMindz that shows a few good examples of how some Auto OEM’s are betting on winning this fight themselves. Of course for over 100 years automakers have controlled how their cars got built, but once sold, they were done. The only things they needed to worry about was paying for repairs under the warranty. Now they want to control, or at least participate in, how their cars get “operated and updated” by the first, second, and even third owners. Over the “lifetime” of your vehicle, they want to continuously upgade how your car works, help you enjoy improvements in operations and performance (and charge you for this) and generally make a car like a smartphone, with easy to install OTA updates. But what happens when Apple decides they don’t want to make that change to how the climate control gets adjusted, either because they are not ready or because they are not getting paid to do it? Does the Automaker have any recourse to force them? Giving up control has a downside if you are an OEM. Of course, the driver or passenger wants the best experience, so delays in making updates, or incompatibility stemming from a fight for control of the experience, may end up disappointing users, who will remember who’s car worked seamlessly, and who’s didn’t. One of the reasons Apple has been successful across phones, computers, tablets, and even tv’s is
Expanding EV Charging – Some Practical Issues
“We want to give customers the right tools and access to charging where and when they need it, while working with our dealer network to accelerate the expansion of accessible charging throughout the U.S. and Canada, including in underserved, rural and urban areas,” said GM President Mark Reuss in a statement.
In FOCUS
Will Autonomous Mobility Become Widely Adopted? Recently HALO, an autonomous mobility company launched service in Las Vegas, following a few others with passenger service in this autonomous-friendly state. Companies like Motional, and Argo AI, are rapidly creating the supply if vehicles capable of shuttling you around town without a human driver, making for hopefully a safer, and more private mobility experience. But what about the demand-side of this business? Are people really ready for robo-taxis? Will they put their kids in these cars and have them whisked off to school? Or is this still for the adventurous only? You can subscribe to the AutoMobility Roadmap for free and continue to follow the dynamic and changing automotive mobility world. If you’d like to engage directly with the team at AutoMobility Advisors, contact us or contact us via Linked In. View and Subscribe to the Automobility Roadmap on LinkedIn here.
In The News
Will the Chevy Bolt recall change EV adoption? Last week GM’s CFO reassured Wall Street that the company will recover the over $1 billion cost of the Chevy Bolt EV recall, with the battery maker, LG Chem, paying GM back for the expense. While as an automaker, recovering direct costs from suppliers for warranty expenses is a routine matter, this is a high profile, high visibility situation for GM. The company has made tremendous progress moving toward an all-EV product line-up, branded their battery system the “Ultium” (which is pretty cool branding actually), and even changed the corporate logo to be more hi-tech looking. Will this recall cause any slow-down in EV adoption for GM? I say short-term yes, long-term no, for three reasons. First, the transition to electric vehicles is happening globally much more rapidly than most previously expected, and this will not slow down for some recall events here and there. EVvolumes.com has reported that in the first half of 2021, global EV sales were up 168% over last year. Of course, the global pandemic had a dampening effect in the first half of 2020, but this is still much more growth than the mainstream auto market. It seems like we are finally “crossing the chasm” as technology adopter guru Geoffrey Moore famously put it in his seminal book of the same name. There is no looking back now. Second, automakers have had many brushes with bad PR due to perceived safety issues and always gotten beyond them. Ralph Nader made his name by attacking a GM vehicle, the Corvair, in the 1960’s, and GM overcame this issue. Audi in the 1980’s suffered sales declines due to perceptions of “sudden acceleration” in some of its models, and now Audi is a very strong brand in the US market. Toyota even had some of the same issues with perceptions of sudden acceleration a few years ago, and this does not seem to be an issue for consumers who are still buying Toyota’s. Overall, these kinds of issues do affect the short-term sales of a model, and the brand as a whole, but longer-term they are soon forgotten. The global chip shortage will probably have more effect on GM’s EV sales near term. Finally, consumers are changing and their expectations will need to be met by progressive companies, and offering EV’s will be a requirement. Tesla has had some bad press a few times along the way but overall they have built a very positive and favorable image for themselves among consumers. Customers like Tesla’s large touch screens, over-the-air-software updates, and “autopilot” automated driving technology. They are looking for similar features from all other EV choices, and the winners will be those that provide the best value which can be thought of as the Total Experience divided by the Total Cost. Savvy consumers will continue to drive the automakers to supply EV’s loaded with hi-tech features and that need little maintenance. In the end, yes, this is a stumble GM could have lived without, and it is great that they will recoup some costs from their supplier. But consumers now have a taste for the future of “mobility” and EV’s are a critical part of this. More EV’s for sale by more OEM’s will be required, and GM will continue to drive much of the progress. Let’s help them change the planet! News Source: https://www.thestar.com/business/thestreet/2021/09/10/general-motors-stock-jumps-as-cfo-sees-battery-recall-cost-recovery-stable-chip-supplies.html?es_id=7968cdc9b4 You can subscribe to the AutoMobility Roadmap for free and continue to follow the dynamic and changing automotive mobility world. If you’d like to engage directly with the team at AutoMobility Advisors, contact us or contact us via Linked In. View and Subscribe to the Automobility Roadmap on LinkedIn here.